Frequently Asked Questions
✦ ABOUT US
✦ JEWELRY MATERIALS
We use different metals when making our jewelry, such as stainless steel, brass, alloy metal and others. We also use natural and synthetic stones, glass, plastic, resin and naturally sourced taxidermy pieces.
Every listing has a description of materials used for the specific piece
✦ JEWELRY CARE
Always protect your jewelry from water and chemicals. Keep away
from extreme temperatures and humidity.
- Remove jewelry when showering or bathing, swimming in the sea or in the chlorinated pool, cleaning and exercising. Apply your skincare and makeup products, hair spray and perfume before putting your jewelry on.
- Simple jewelry boxes are great for keeping your pieces protected from the air and preventing tarnishing.
- We advice you to wipe your pieces down every time you are done wearing them for the day. Any soft microfiber or lint-free cloth will do the job.
✦ PRODUCT UPGRADES
Earrings:
All earrings come with leverback locks by default, but you can replace them to french hooks for free or to clicker hoops for additional price.
We offer 5 different lock types, all of them are made with stainless steel and suitable for ordinary pierced ears.
If you have stretched ears you can choose leverback locks or one of 3 hoop types, depending on how thick and wide your tunnel jewelry is and your preferences.
You can find a photo description of each lock type at every earrings listing.
Necklaces:
Default length of the chain used for the specific necklace is mention in the description of the listing. If you’d like to have a shorter/longer chain, please leave a note at the checkout and it’ll be adjusted for you.
✦ CUSTOM ORDERS
We're always up for challenges and would absolutely love to create something unique for you! Just send an email to info@melancholicvampire.com and we'll discuss it in more details.
✦ FOR EU CUSTOMERS
If the delivery address is within the EU, VAT has already been accounted for. Therefore you won't need to pay any additional taxes and custom duties.
You can find more information about processing and delivery times, shipping costs and options HERE
✦ FOR GLOBAL CUSTOMERS
If the delivery address is outside of the EU, the buyer is responsible for any additional charges that may apply.
You can find more information about taxes and custom duties, processing and delivery times, shipping costs and options HERE
If you have any questions please feel free to contact us info@melancholicvampire.com